Refund Policy

Refund & Return Policy – FishMox.us

Hassle-Free Returns. Fast, Fair Refunds.

At FishMox.us, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, our return policy is designed to ensure a smooth resolution.

Return & Refund Eligibility

  • Returns are accepted within 30 days of purchase.

  • Items must be unused, unopened, and in original packaging.

  • Returns are not accepted for used, opened, or perishable items due to health and safety regulations.

  • Damaged or incorrect orders must be reported within 48 hours of delivery for a refund or replacement.

How to Request a Refund or Return

  1. Email us at fishantibiotics.us@gmail.com with your order number and reason for return.

  2. If approved, we’ll send return instructions.

  3. Use a trackable shipping method. Return shipping is the customer's responsibility unless the return is due to our error.

Refund Processing

  • Refunds are issued to your original payment method.

  • Please allow 5–7 business days for processing after we receive the returned item.

  • If not received after 10 business days, contact your bank or card issuer.

  • Shipping costs are non-refundable, unless due to damage or order error.

Non-Refundable Items

  • Opened or used fish antibiotics or medications

  • Gift cards or promotional items

  • Items not purchased directly from FishMox.us

Exchanges & Replacements

If your order is incorrect or damaged:

  • Contact us within 48 hours of delivery.

  • Photos may be requested to verify the issue.

  • Once confirmed, we will issue a replacement or refund.

Need Help?

Email: fishantibiotics.us@gmail.com
Phone: +1 (478) 999-9555
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Address: 1309 Coffeen Avenue, Sheridan, WY 82801, United States