Customer Service – FishMox.us
Dedicated to Fast, Reliable Support for Your Aquarium Needs
At FishMox.us, your satisfaction is our mission. From placing your order to receiving your fish antibiotics, we’re committed to providing a smooth, secure, and helpful customer experience. Below you'll find everything you need to know about shipping, payments, returns, and getting help.
Shipping Information
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Order Processing: Orders ship within 1–2 business days (Monday–Friday, excluding holidays).
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Carriers: We use USPS and FedEx for fast, trackable delivery.
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Shipping Costs: Calculated at checkout based on weight, method, and location.
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Estimated Delivery: Timeframes are shown during checkout and may vary by region.
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Domestic Shipping Only: We ship only within the United States.
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Free Shipping Offers: Occasionally available during special promotions — join our email list for updates.
Returns & Replacements
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Return Policy: Most unopened products can be returned within 30 days. View our Return Policy for full terms.
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Need Help Returning an Item? Contact our support team for guided return instructions.
Ordering & Payments
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Shop Anytime: Orders can be placed securely 24/7 at FishMox.us.
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Payments Accepted: Visa, Mastercard, Discover, American Express, and other major cards.
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Pricing: All prices are in USD. Pricing and availability subject to change.
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Promos & Deals: Watch for free shipping and discount codes on social and email.
Account & Order Management
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Track Orders: Log into your account to view order status and shipping history.
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Update Info: Edit billing, shipping, and contact info directly through your customer dashboard.
Privacy & Security
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SSL Encrypted Checkout: All payments are processed securely with industry-standard encryption.
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Privacy Policy: Learn how we safeguard your information by visiting our Privacy Policy.
Terms & Conditions
By using this site or placing an order, you agree to our published Terms & Conditions.
Need Help?
We're here to assist you:
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Email: help@fishmox.us
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Phone: +1 (478) 999-9555
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Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
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Address: 1309 Coffeen Avenue, Sheridan, WY 82801, United States
